Frequently Asked Questions - Placing an order
Hello, my order is ready and now I'm trying to pay. What options are available for an order from the United States. Thank you.
At the moment of writing this answer the options are: Visa, Mastercard and Maestro.
Payments are handled by Multisafepay, for which you receive a link. That link takes you to a page where payment can be completed.
No part of the transaction can be used in any way by Mister Vee for any other purpose than processing the single transaction.
I would like to buy a Mr Vee Y&B windvane for my boat. Will you be able to send one straight away if I order now or will I have to wait for one to be built?
With thanks in anticipation.
We try to keep parts in stock throughout the year, usually there are no assembled systems in stock.
Spring is the usually the busiest time and stocks may suddenly run out.
At the moment of writing this answer, lead time is probably 2-3 weeks.
I have a Van der Stadt 30 model Zeester, i am looking to fit a self steering wind vane system. i would like to know the price for the full system including ropes and chains etc.
All prices for the Mister Vee self steering systems can be accessed through the picture links on the home page, below the big pictures at the top.
Please click on the Mister Vee logo top/left to visit the home page.
I have ordered a self steering system today but did not receive a payment request for the down payment, so I can take advantage of the 20% discount.
Vandaag heb ik een Mister Vee Y&B Std (incl. mounting kit) besteld en wil ik graag profiteren van de 20% korting. Ik heb echter nog geen "payment request" gekregen via email.
All orders from the Mister Vee website are processed manually. So a few hours may pass between placing the order and receiving the payment request.
Alle orders via de Mister Vee website worden handmatig verwerkt. Daarom kan er een paar uur zitten tussen het versturen van de bestelling en het ontvangen van het betaalverzoek.
In the order process you may come across the term "Free order"
This does not have any particular meaning to you as a customer, you can ignore it.
All prices are listed in the webshop
The batched delivery discount can only be used for standard self steering systems as they can be ordered from the webshop, including non custom mounting parts.
Everything else, like a wheel adapter, shipping and customization can not be purchased with the discount.
Customization may not be possible to be delivered in the batched delivery months. In that case your system will either be shipped without customization (which will be sent later) or in different month, together with the customization, depending on options and your preferences.
The down payment that you make to be able to order a system for batched delivery is non refundable.
However, you can use the down payment on any order from the Mister Vee webshop within 24 months after the month your system was due to be delivered.
The earlier you order, the higher the discount you can get on ordering your system: 20% off for ordering 3 months in advance and 15% off for ordering 2 months in advance.
If you have disabled cookies or use Google translate to browse the Mister Vee website, ordering from the webshop will not work.
Please open a second window in your browser and order from the untranslated English website.
If you use the English website, enabling cookies should allow you to place an order. Please refer to your internet browsers help menu for more information.
Complete self steering systems are shipped via fedex and generally take about one week to reach you.
Navik parts are shipped by post which is the cheapest option. If you need you part urgently you may consider paying extra for extra secure and speedy delivery.
Mister Vee self steering systems are made in batches, in the most efficient sequence. These batches are shipped in April (but may change from year to year).
Shipments are in order of payment. When the system is shipped it usually takes no more than a week to arrive.
All order that are shipped outside the European Union are sold without VAT, the European local sales tax.
Usually you will need to pay import duties and local sales tax when taking delivery. These are usually paid to the person delivering the shipment to your door.
I have placed an order but could not see how to pay for it, how does that work?
All orders are processed manually.
During that process you will receive a payment request that takes you to a webpage that shows the details of your order and that allows you to chose from several payment options.
The options differ from country to country but include major credit cards.
These payments are handled by payment provider www.multisafepay.com