- Mister Vee self steering
- Navik spare parts
- Buy and own
- Handbook general self steering
- Frequently Asked Questions
Terms of sale
Parties and applicability
Mister Vee self steering systems and accessories and Navik replacement parts (products) are sold under the brand name Mister Vee by Sven Heesterman, running a business named Mister Vee/Svennovations, Ds. Bechtlaan 1, 6823 CA Arnhem, the Netherlands. Registration at Chamber of commerce 09086952, VAT number 1297 63 329 B02
These terms of sale are part of the agreement by which one or more products are sold to you (customer) by Sven
Heesterman (Mister Vee). This agreement is subject to Netherlands law.
By paying for your order you acknowledge this agreement.
These terms of sale are published as part of or together with the pro forma invoice as well as on the Mister Vee
website and need to be approved as part of the ordering process.
If there is a difference between the text on the website and the text as published on/with the pro forma invoice, the text as published on/with the pro forma invoice will prevail.
All orders need to be placed through the Mister Vee webshop.
During placing the order, a login for the Mister Vee website is created if you do not yet have a login.
After filling out all details trough the Mister Vee webshop and placing the order you will receive a pro forma invoice by email (PDF).
Pricing, discounts and payments
All prices mentioned on the Mister Vee website are for immediate delivery.
The Mister Vee self steering systems are manufactured as part of a batch. Order early and you get get the following discounts:
|30%(25% after june 2013)||15%||10%||0%*|
|April delivery, order in||December||January||February||March, April|
|July delivery, order in||March||April||May||June, July|
|September delivery, order in||June||July||August||September, October|
* No down payment required
Payment for immediate delivery
If you want immediate delivery, payment is expected within 2 weeks unless stated otherwise.
Immediate delivery is subject to the availability of parts.
Payment for batched delivery at discounted prices
If you want your system to be part of a batch, a down payment as explained on the proforma invoice is expected before the end of that month.
The moment that the down payment is received by Mister Vee determines the discount you get.
The remainder of your payment is expected after you have been notified that the system is (about) ready to be shipped.
The down payment is non refundable. If you do not make the final payment for the next batched delivery, you can use the down payment on any order for a delivery planned no later then 24 months after the initial order would have been shipped.
You can use the down payment to purchase any product in the Mister Vee webshop.
Discounts only on Self steering systems
The batched manufacturing discount is only applicable on self steering systems and parts for mounting, as presented in the Mister Vee webshop.
If you require customisation, your system will either be shipped without customisation in April, July or September, (custom parts will be sent later) or in different month, together with the customisation, depending on options and your preferences.
Making the (final) payment:
The payment options are mentioned on the pro forma invoice.
The moment that you make the payment is to be regarded as the moment you actually place the order.
If you have not paid for your order within 2 weeks after receiving the pro forma invoice or notification of imminent shipping, your order may be considered as canceled and changes in pricing may be applied when you re-order.
After receiving the (final) payment Mister Vee will ship your product(s) to the address stated on the pro forma invoice.
Confirmation by payment
By paying the amount mentioned on the Pro forma invoice you confirm the following:
The items mentioned on the Pro forma invoice are what you ordered.
The address mentioned on the pro forma invoice is the correct shipping address and that packages can be received there.
All self steering systems, parts and accessories are pre-assembled as far as compact shipping will allow.
All manuals for assembly, fitting, use and maintenance, plans and alike are available trough
the Mister Vee website, either as one or more documents for download or one or more web pages.
Access to these documents and/or webpages may be restricted and only accessible to you by one (or more) personal
login(s). The email address that is used in this login is the primary way for Mister Vee to contact you.
Any information that is available to you as a result of having this (these) login(s) is for your personal use
only and may not be shared with anyone except other users of Mister Vee self steering systems, unless stated
Safety and use
Using the product is at your own risk. No guarantee regarding the use or safety of any product sold under the
brand name of Mister Vee(r) or through the Mister Vee website is implied other than as mentioned in the paragraph "warranty and guarantee" below.
After your payment has been received, your product will be packed and shipped. A completed invoice will accompany your system or will be sent separately by email or post.
This invoice includes an invoice date. This is the date of purchase as mentioned in the "It will steer your boat or get a full refund" guarantee.
Receiving your system
Check for damage
When you receive your system, check if the packaging is damaged or has been opened. If it has been damaged or
opened, please take pictures of the situation so Mister Vee can claim the insurance applicable.
Check the contents
After receiving the shipment, please check the contents against packing slip within 14 days of receiving the shipment.
If Mister Vee have not received word that anything is wrong with the shipment within 14 days after the product was delivered, Mister Vee will consider the shipment to have arrived complete and in good shape.
Canceling or returning your order
If you wish to cancel your order before making your payment, just do not pay the pro forma invoice and send an email to Mister Vee that you wish to cancel.
After payment but before shipping
Cancel your order by email or phone. Your payment will be returned immediately.
After payment but before fitting to the boat
You can cancel your order before the system has been put together within 14 days after receiving the shipment.
You will get a refund for the total amount minus any expenses that were made to receive your funds.
- A specification of mentioned expenses will be given upon request.
- If your system has already been shipped you can return the shipment and have the total amount refunded, minus any expenses that were made by Mister Vee to receive your funds and minus any shipping cost (needing to be) made by Mister Vee.
After fitting to the boat
You can return your system after fitting to the boat as described in the "It will steer your boat or get a full refund" guarantee as described in the next paragraph.
Warranty and guarantee
Guaranteed to steer your boat
All self steering systems sold by Mister Vee are guaranteed to steer your boat. If they do not, you can get a full refund of the purchase price.
The following applies:
- The boats skipper is always responsible for the safety of the boat and occupants and the course the boat sails
- The boat type for which the system is to be used must be made known to Mister Vee before purchase.
This guarantee does not apply to:
- Installations where the pendulum rudder is not in the boats center line;
- Boats that have the ability to plane;
- boats with hydraulic steering
Other restrictions may be added on the pro forma invoice.
One or more pictures of the finished mounting to the boat must be sent to Mister Vee by email.
If there are problems in getting the system to work, ample attention has to be given by the customer as well as Mister Vee to solve the problem.
This may require but is not limited to:
- Sending pictures and/or drawings back and forth, including a picture of the system on the boat during sailing
- Giving live account of what happens when the self steering system moves, for instance by phone
- Making movies of the system in operation
If you are unhappy with the performance after this effort you are free to return the system and get a refund of the
If any part of your system breaks within 3 years of purchase, it will be replaced free of charge. The invoice date is the date of purchase. If the invoice has not been made or has gone missing, the three year warranty start three months after the (final) payment has been received by Mister Vee.
This guarantee does not apply to deterioration of the pendulum rudder blade resulting from poor water
proofing. Water proofing of the blade is described in the manual, it is your responsibility to do this well.
Mister Vee may require to have the part returned for inspection or see photographs of the part.
Any of the pictures, movies or other documents sent to Mister Vee by you may be used by Mister Vee in support of
running it's business. This may include but is not limited to publishing the documents on the Mister Vee website or
sharing the documents with other customers.
If you do not want the documents to be used as mentioned, either before or after any publication, Mister Vee will not publish them or end publication. ***End***